Delete your account
How to permanently delete your Shufti account and data.
Delete your account in the app
- Open Shufti and tap your profile.
- Go to Settings, then Remove account.
- Confirm who you are when asked (enter your password, or sign in again with Google or Apple).
- Confirm the deletion.
Your account is deleted straight away. This cannot be undone.
What gets deleted
We permanently delete your account and the personal information held in it: the vehicles in your garage, your inspections, photos, audio, answers and reports, your negotiation chats, your sharing invitations, your preferences, and any unused vehicle check credits. Unused credits are not refundable.
What we keep
A small amount of information is kept after deletion, without anything that identifies you:
- Store transaction records. For each in-app purchase, we keep the store's transaction identifier with your account removed from it, so the same purchase can't be redeemed twice. Apple or Google keeps the purchase record itself under its own privacy policy.
- Your reason for leaving. If you tell us why you're removing your account, we keep that answer, how you signed in, and which kind of device you used. It isn't stored with your name, email address or account.
Content that was already included in a model-training dataset before you deleted your account is not recalled from that dataset. See our Privacy policy (clause 8) for the full detail.
Can't get into the app?
Email support@shufti.io from the email address on your account, with the subject Delete my Shufti account. We may ask you to confirm you own the account, then we'll delete it and let you know when it's done.