How can we help?
Answers about the Shufti app, your account, and how we handle your data.
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Frequently asked questionsHow Shufti works, pricing, PPSR checks and recalls.
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Contact supportReport a bug, a billing problem or anything else.
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Delete your accountRemove your account and data, in the app or by email.
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Privacy policyWhat we collect, why, and who we share it with.
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Terms of serviceThe terms that apply when you use Shufti.
Common questions
What does Shufti actually do?
You paste in the link to a car listing (carsales.com.au, Gumtree, or eBay), and Shufti reads the vehicle's details from the listing, checks government recalls and (if you ask for it) a paid PPSR check for money owing or write-off/theft status, then builds a tailored inspection checklist. When you're at the car, you step through that checklist item by item, capturing a photo or short clip as you go. At the end, your negotiation coach delivers a plain-English summary, an itemised repair cost estimate, and a suggested offer number.
How much does it cost?
A single vehicle check is $24.99 AUD, or you can buy a 3-pack for $49.99 AUD. These are "vehicle check credits": one credit is spent each time you add a vehicle to inspect, and any unused credits carry over. They don't expire and don't reset between purchases.
Is the suggested offer number and cost estimate accurate? Can I rely on it to negotiate?
Think of it as a well-informed starting point, not a mechanical valuation. The checklist, severity scoring, and cost estimates are AI-generated from the photos, your answers, and known fault data for that make/model/year. They're not a substitute for a qualified mechanical inspection, and Shufti isn't providing financial or legal advice. Use the report to walk into the negotiation better prepared, not as a guaranteed number.
What is a PPSR check and why does it cost extra?
PPSR (Personal Property Securities Register) is an official Australian government check that tells you if there's money still owing on the car, or if it's been reported stolen or written off. It's the single most important check you can run before buying. The government charges a fee per search, which is why it's a separate, explicit step rather than something Shufti runs automatically on every listing you look at.
How do I delete my account?
In the app, open your profile, then Settings, then Remove account. This permanently deletes your account and the data in it. If you can't get into the app, see Delete your account for how to ask us by email.
Still stuck? Send us a message or email support@shufti.io and we'll get back to you.